White Polar Albuquerque Plumbing HVAC Electric
Review Summary
White Polar Plumbing receives overwhelmingly positive reviews, praising their professionalism, skill, prompt service, and excellent customer service. Jay Lopez is consistently highlighted for his knowledge, helpful explanations, and efficient work. However, one negative review criticizes the company for being overpriced, technically incompetent, and resulting in code violations, citing a specific instance with a water heater installation.
Reviews
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(20 reviews)
Tim Schmittle
White Polar has done numerous jobs for us (Rhino Realty) over the past 6 months. They are always detailed, professional and skilled with their trade, providing excellent customer service and prompt repairs.
Cashflow Glo
Jay Lopez is absolutely wonderful. The rest of the staff too. They were on it in scheduling my emergency. Jay was the plumber/ technician who came to my home almost immediately. I called Friday afternoon and by Saturday he was here. He fixed our problem almost immediately as well. We learned so much too. I could not be more happier and White Polar are my go to people from now on for our HVAC Needs.
Ernest Barela
The technician that came to my house was Jay Lopez, he was the most professional and informative technician I've ever had at my house. He was straight forward with what he was going to do and explained why he was doing it. He taught me a lot about the furnace I have in my house, my wife was very comfortable with him in our home while I was at work on his first visit. I will be using them from now on. Thank you Jay
Carmen Melendez
J Lopez did an amazing job with my water heater 100% recommended
Zac Smith
Jay is very knowledgeable and was able to explain how things work and what was needed to be done. Only did what was necessary and gave helpful advice as to future upgrades without being pushy.
Lazarus Letcher
Jay came out to fix my swamp cooler. It was worse for ware than I anticipated, but Jay was a champ and spent all day to get it up and running. I appreciated the time he spent explaining all the necessary fixes and costs.
James Harrygan
I got a refrigerated system with them, i was there while the installation was taken place, really good operation, organized and educated technicians impressed with the smallest details they do, this is my review to them. Professionals and smart technicians. 5 🌟 Stars review to them.
Ella Shaw
Over-priced, technically incompetent and resulted in my having to hire another plumber. First, the technician (Julian) tried to up-charge me. Quoted $3,700 to replace a water heater. Got him down to $2,700 which was still over-priced. Estimate did not include attached plumbing which was disintegrating. Julian took 7-hours (with a helper) to install the new water heater. It was connected to the old plumbing which resulted in multiple leaks at elbows. Finished work had multiple code violations including missing straps and unterminated piping. Hired another contractor to fix leaks which meant emptying the new water heater and disconnecting piping, essentially re-installing the water heater. Strange invoices include private comments from the owner to Julian which mentions "prizes" for up-selling. Filed a complaint with CID. I wouldn't be surprised if Polar Heat is not licensed.